Thoughtfully designed. Effortlessly delivered.

At NORTHE, we believe shopping should feel as effortless as the pieces you wear. From complimentary shipping to personalized fit assistance, we're committed to making every experience simple, transparent, and worry-free.

Complimentary Shipping

Enjoy free standard shipping on every order across Canada and the United States, with no minimum purchase required.

Processing & Delivery

Each NORTHE order is carefully prepared and fulfilled by our production partners.

• Processing Time: 2–5 business days

• Estimated Delivery: 9–14 business days, depending on your location and carrier timelines

• Order Tracking: Once your order ships, you'll receive a confirmation email with tracking information.

Delivery estimates are not guaranteed and may vary due to holidays, peak seasons, customs processing, or carrier delays.

The NORTHE Fit Guarantee

Your fit. Your comfort. Our commitment.

We understand that finding your perfect fit online can sometimes take a little trial and error.

That's why we offer a complimentary introductory size exchange on eligible purchases.

How it works:

1. Contact hello@northe.ca within 30 days of delivery with your order number and requested size.

2. Our customer care team will confirm eligibility and provide exchange instructions.

3. Once the original item has been returned and approved, we'll arrange your replacement at no additional product or outbound shipping charge.

There are no exchange or restocking fees. Customers are responsible for shipping the original item back to NORTHE.

Our introductory Fit Guarantee is available once per customer. Additional size exchange requests are reviewed individually by our customer care team.

In select circumstances, we may offer an alternative resolution, including a replacement without requiring the original item to be returned.

Exchange items must be unworn, unwashed, in original condition, and have their original tags attached.

Replacement availability is subject to product and size availability.

30-Day Returns

We want you to feel confident in every purchase.

If something isn't quite right, eligible regular-priced merchandise may be returned for a refund to the original payment method within 30 days of delivery.

To qualify, merchandise must be unworn, unwashed, in its original condition, and have all original tags attached.

To request a return:

1. Email hello@northe.ca with your order number and reason for return.

2. Our customer care team will provide return authorization and shipping instructions.

3. Package and ship your item to the designated return address.

4. Once received and inspected, approved refunds will be processed to your original payment method.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

Original complimentary shipping is not deducted from approved merchandise refunds.

Refund processing times may vary depending on your payment provider.

Damaged, Defective or Incorrect Orders

Every NORTHE piece should arrive as expected.

If your order arrives damaged, defective, or incorrect, please contact hello@northe.ca within 7 days of delivery whenever possible.

Include your order number and photographs showing the issue so our team can assist promptly.

Where NORTHE is responsible for the issue, we'll arrange an appropriate resolution at no additional cost to you.

Questions? We're Here to Help.

Our customer care team is happy to assist with sizing, shipping, returns, and exchanges.

hello@northe.ca

Designed for movement. Made for everyday life.

This policy does not limit any rights or remedies available under applicable consumer protection laws.